How We Rate Casinos
At Susan and Mary, we evaluate sweepstakes casinos using a comprehensive methodology to help players find trustworthy platforms. Our ratings are based on extensive research and player feedback. Below is how we assess each casino.
1. Licensing & Regulation
Licensing and regulatory compliance is our top priority. We only recommend casinos that hold valid licenses from reputable gaming authorities, including:
- Malta Gaming Authority (MGA) - European standard for online gaming
- UK Gambling Commission (UKGC) - Strict UK regulations
- Curaçao eGaming License - Caribbean jurisdiction oversight
- Local US State Licenses - Where applicable in regulated states
We verify all licenses directly with regulatory bodies and check for any disciplinary history or compliance violations.
2. Game Selection & Software Providers
A great casino offers diverse gaming options from reputable software developers. We evaluate:
- Slot Games - Variety, themes, and RTPs (Return to Player percentages)
- Live Casino Games - Quality streaming, professional dealers, game variety
- Table Games - Blackjack, roulette, poker, and variations
- Software Providers - Partnerships with recognized names like Pragmatic Play, Microgaming, and Evolution Gaming
We test game performance, graphics quality, and fair play certifications.
3. Bonus Terms & Wagering Requirements
Promotions should be transparent and fair. We analyze:
- Terms & Conditions - Clarity and fairness of bonus rules
- Wagering Requirements - Whether rollover rates are reasonable (typically 20x to 40x)
- Maximum Cashout Limits - Whether restrictions are player-friendly
- Bonus Eligibility - Which games contribute to wagering and any exclusions
- Time Limits - Reasonable windows to complete bonuses
Red flags include hidden terms, excessive rollover rates, or unrealistic maximum winnings.
4. Payment Methods & Withdrawal Speed
We evaluate banking options and transaction reliability:
- Cryptocurrency Options - Bitcoin, Ethereum, and other major coins
- E-Wallets - PayPal, Skrill, Neteller, and alternatives
- Bank Transfers - Wire transfers and ACH deposits
- Credit/Debit Cards - Visa, Mastercard acceptance
- Withdrawal Speed - Average processing times and reliability
We test withdrawal times firsthand and check for hidden fees or delays.
5. Customer Support
Quality customer service is essential. We assess:
- 24/7 Live Chat - Availability and response times
- Email Support - Response quality and speed
- Phone Support - Availability and helpfulness
- Responsiveness - How quickly issues are resolved
- Knowledge - Whether agents can answer questions accurately
We contact support with test questions and document response times and quality.
6. Mobile Experience
Mobile accessibility is crucial for modern players. We evaluate:
- Responsive Design - Website functionality on phones and tablets
- Dedicated Apps - iOS and Android applications (if offered)
- Game Performance - Load times and stability on mobile devices
- Navigation - Ease of use and interface design
- Mobile Exclusives - Special bonuses or games for app users
We test casinos across multiple devices and screen sizes.
7. Responsible Gaming Tools
Player protection is paramount. We ensure casinos offer:
- Deposit Limits - Daily, weekly, or monthly caps
- Loss Limits - Maximum loss thresholds
- Self-Exclusion - Temporary or permanent account closure options
- Cooling-Off Periods - Time-out features for responsible gambling
- Reality Check Reminders - Session time notifications
- Links to Support Resources - Information on problem gambling hotlines and organizations
We verify that these tools are easy to access and actually functional.
8. Our Rating Scale
We rate casinos on a scale of 1 to 10, with 10 being exceptional. Here's what each rating means:
- 9-10 (Excellent) - Top-tier casinos excelling in all categories, with exceptional service and security
- 8-8.9 (Very Good) - Outstanding casinos with minor areas for improvement
- 7-7.9 (Good) - Solid casinos with reliable operations and fair terms
- 6-6.9 (Fair) - Acceptable casinos with some concerns or limitations
- 5-5.9 (Below Average) - Casinos with noticeable issues in service or fairness
- Below 5 (Poor) - We do not recommend these casinos due to serious concerns
Each rating reflects a weighted average of all criteria, with licensing and regulation carrying the most significance. We update ratings regularly based on new information, player feedback, and regulatory changes.
Disclaimer: Our ratings are for informational purposes only. Always conduct your own research and gamble responsibly. Sweepstakes casinos operate under different regulations than traditional online casinos. Players should verify all licenses and terms before registering.